What to expect during your office visit with Dr. Goyal

We know that going to a new doctor’s office can be stressful.  At our office, we want to do what we to help make the experience a pleasant one.  Here are some of the things you can expect when you come for your first visit in our office.


Our office is located in the city of Syracuse.  There is plenty of free parking in the attached parking lot.  The address for the building is 101 Richmond Avenue, Syracuse, NY 13204.  The building is at the corner of Richmond Avenue and Van Rensselaer Street.  

The building is fairly new, so GPS directions from your phone or car can sometimes be confusing.  This link has more information about the location of the building. The main entrance to the parking lot and the building is from Van Rensselaer Street.  You will see a large sign at that entrance for the “Marsellus Commons” building. The sign also has “Syracuse Otolaryngology” listed.

Once you park, please enter the door where you see the metal overhang.  You can then take the elevator to the third floor. After you get off the elevator, you will see the signs directing you to our office at the end of the hall.


Chrissy or Eileen will greet you at our check-in window.  They will check to see what paperwork needs to be completed.  Most of our patients are able to complete their paperwork online from home using our online system at gobreeze.com.  If you prefer completing printed forms, they can e-mail the forms to you. You can then print and complete them. Sometimes, the paperwork does take a little while to complete, so having it completed before your scheduled appointment will help us shorten your visit in our office.

Office CT scan

Most of our patients will need a special type of x-ray called a CT scan.  This allows Dr. Goyal to get a detailed picture of the inside of the sinuses to look for things like swelling, fluid, blockage, and polyps.  Some patients will have had a scan somewhere else before their visit. Please bring a copy of the images on a CD if your scan has been peformed elsewhere.

If you have not had a scan, Chrissy or Eileen may schedule your visit so that we can perform a scan in the office at the time of your appointment.  The scan only takes about a minute or so and provides a high resolution image of your sinus areas. The x-ray dose is also significantly lower than what is typical with other types of CT scanners.  Once the scan is done, Dr. Goyal can look at the images during your visit.

History and examination

Eileen and Dr. Goyal will talk to you to find out more about what sorts of problems you have been having with your sinus issues.  Nasal and sinus issues can lead to many different kinds of symptoms, and we want to try to figure out the things that bother you most.  That way, we can try to determine what types of treatments would be best for you.

After talking to you about your symptoms, Dr. Goyal will examine the areas that are affected by sinus issues.  This includes looking at your ears, nose, mouth, and throat.

Nasal endoscopy

To accurately diagnose your nasal and sinus issues, Dr. Goyal will need to look inside your nose.  Nasal endoscopy is a procedure that allows Dr. Goyal to get a good view of areas inside your nose and your sinuses.  Think of the nasal endoscope as a tiny flashlight that helps the doctor see inside your nose.

Dr. Goyal will spray your nose with a little numbing medicine before the nasal endoscopy to make you comfortable.  Most people feel a little tickle inside their nose, but the endoscopy should not be painful for you.

Discussion of treatment options

After getting your history, performing your exam and nasal endoscopy, and reviewing your CT scan images, we will go over treatment options.  For some of our patients, that means finding the right combination of medicines for their nasal symptoms. For other cases, we may talk about the option of surgery.  We will also do our best to answer any of your questions at this time.

Please remember that you are not under any pressure to make a decision about what treatment you want to pursue.  We know it takes time to think about the information we go over at your visit. You should take the time you need to come to the best decision for yourself.  You can always reach out to us after your visit if you have other questions or want to move forward with a specific option.


Chrissy and Eileen will complete the check-out process and complete your visit.  If you need a follow up appointment, they will help schedule that at this time.

If you have decided that you want to move forward with surgery, Eileen can talk to you about scheduling surgery.  She will do her best to work with your schedule to find a surgery day that works for you.

After your visit, you can feel free to contact us if you have other questions or need more information about anything we have discussed.

About our office

The Syracuse Otolaryngology Nasal & Sinus Center is the medical practice of Dr. Parul Goyal.  At our office, we focus on delivering the latest treatments for our patients with nasal and sinus conditions.  Dr. Goyal is a fellowship trained Rhinologist with extensive experience in management of nasal and sinus issues.

Many of our patients have had many different types of treatments for their symptoms, but have not had much improvement.  At our office, we can help evaluate your symptoms, use the best available tools to diagnose these issues, and work towards a treatment plan.

If you are interested in having an evaluation at our office for your nasal and sinus issues, please contact us.  You may request an appointment by calling, sending us a text message, or by requesting an appointment online. We are available by phone or text at 315-254-2030. Our office staff is available Monday – Friday, from 8:30 AM to 4:30 PM

Thank you for choosing our office for your medical care.